Uptown Imports Customer Care Program

 
 
 
 
  
 
 
 Uptown Imports
  
 451 Google reviews 
 
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 Posted on Google  
 
  
 
 
 susan gribbell 
 
 
 
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I’m traveling cross country and my CarPlay was not working. I decided to stop in at uptown imports since they service Volvos. Without a appointment,John was more than accommodating in coming out and looking at my problem. He figured it out quickly, which was a big help to me. I highly recommend Uptown Imports for whatever your car’s issue might be!!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Yissel Olea 
 
 
 
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I struggled to find a reliable shop for my Mercedes Benz. I wanted to make sure I could bring my car somewhere that I wouldn’t have to return to every three months or feel like I was getting ripped off like at the last shop I went to. Ever since I started bringing my car here, I haven’t gone anywhere else and I haven’t had any issues for a long time.

They were also very accommodating when I needed to drop off my car overnight. I really appreciate the customer service, especially Danna. She helped me process my payment over the phone so I didn’t have to change anything in my schedule.

Thank you all! I appreciate the great service and will see you again in a few months since I’ll likely need my brake pads changed soon. 🚗
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Ethan Elseth 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
A lovely shop with friendly staff and very conversational.  I appreciated the time that mechanic Clayton took to discuss further vehicle care and maintenance. I've found my local go-to shop for sure!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Ruby H 
 
 
 
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I’m not sure I would recommend bringing your car to this establishment. I was having a lot of problems with my car, which all I got fixed here. I’ve given them a lot of my hard earned money, and they treated me kindly as long as that was the case. I sent my car there to get a diagnostic test, and decided not to get it fixed again because the car wasn’t worth the cost of the repairs. When I received my car back it was not put back together as it was. There was a huge piece of the undercarriage covering sitting in the back seat, getting grime and grease all over the seats. Also causing the remaining covering under the car to be dragging on the ground. Looked under the hood and there were cables unplugged, and random parts just sitting on top. After being a customer of their’s for at least a year, I expected better treatment of my car.  It has made selling it more difficult. Also not sure they do very thorough inspections, because I had the same mechanical issue happen after taking it there to get it fixed initially. They said it was caused by something else the second time, would’t guarantee the parts. Dana at the front desk is lovely, she was always very kind during my visits.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Julia Scovil 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
My car completely broke down on the side of the road with a bad alternator & Uptown Imports saved the day. Even though it was well past closing AND the day before a holiday John, the owner, was leaving as my tow truck pulled in and he re-opened his garage for me to bring my car in (as it was not drivable). This customer service only adds to the other great experiences I've had at Uptown in the last couple years. The team there has done magnificent work on my car, the reports they send you home with are invaluable for planning any remaining jobs needing to be done & Dana at the front desk is extremely helpful & able to answer all of your questions. I'm really glad I found Uptown Imports when I moved to Northeast.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Micaela Schuffman 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Brought my Q5 here to get my breaks serviced after receiving feedback from a Jiffy Lube that my break pads were a hazard and needed to be replaced.

Turns out they didn't.

Thank you to Dana, for being honest & so understanding. Definitely will be bringing my car here when I actually need to have my car serviced. It's hard to find reliable and trustworthy businesses, Uptown Imports is one of the few left!